MSP Marketing 101
A quick level set so we can discuss marketing from a common framework. This lesson talks about marketing terms and the basics you need to understand the other lessons. These lessons focus on Digital Marketing and do not delve into traditional or classical marketing theories.
What is Marketing?
MSP Marketing is the process of planning and executing the definition of, pricing, promotion, and delivery of your services. In other words, your marketing starts the moment you define your business and each and every offer. Naming it, describing it, and the promise of what you will deliver are part of your marketing.
Traditional marketing refers to marketing techniques and tactics that have been used for years, involving face-to-face selling, print advertisements, and other offline marketing efforts. Examples of traditional marketing include radio and television commercials, print ads in newspapers and magazines, and direct mail.
Digital marketing, on the other hand, refers to marketing efforts that use the internet and electronic devices to reach and engage customers. Digital marketing techniques include search engine optimization (SEO), social media marketing, email marketing, mobile apps, and online advertising, among others.
One key difference between traditional and digital marketing is the ability to track and measure the effectiveness of marketing efforts in real time. Digital marketing techniques can provide detailed data on the number of people who have seen or interacted with an advertisement, allowing marketers to adjust their strategy as needed. Traditional marketing techniques can be more difficult to track and measure, as they often rely on estimates and assumptions.
Another difference is the ability to reach a targeted audience. Digital marketing allows marketers to reach specific groups of people based on demographics, interests, and behaviors, while traditional marketing techniques tend to have a more broad reach.
Overall, traditional marketing and digital marketing are not mutually exclusive and can be effectively combined as part of a comprehensive MSP marketing strategy.
This course will deal primarily with Digital Marketing, but other concepts will be discussed.
Understand The Marketing OS
Marketing, like everything else, is based on having a system to run the tools you need. Like an OS, you need a good foundation to build your Marketing Stack. You’re a business owner, so you understand how important marketing is for driving growth. But when it comes to marketing your MSP business, you may not know where to start.
Your MSP marketing plan needs to consider where your business is now and where you want to go. A growing MSP with 16 employees has a very different marketing outlook than a solopreneur who is just getting started.
This course on MSP Marketing will try to help you improve your marketing regardless of where you are as far as business maturity.
Getting Started as Solopreneur
If you are just starting your MSP business and don’t have a large budget for marketing, there are still plenty of options available to you. You can focus on low-cost marketing strategies. Here are a few suggestions:
Create a simple but professional website
A website is essential for any business, and it will be the first impression many of your prospects have of you. Websites don’t need to be complicated or expensive. There are a lot of options available that can help you create a basic but well-designed site quickly and easily.
You want to tell your prospects what services you offer, showcase customer testimonials, and provide a way for them to contact you.
Finding your first client can be one of the most challenging aspects of starting an MSP business. Networking will help you find potential clients and build relationships with other professionals in your field.
Attend industry conferences, meetups, and seminars as much as possible to make connections and increase your visibility. You can also join online forums or mailing lists related to your services to start conversations and build relationships.
Partner with other small SMP startups
While you may think of competitors as rivals, there are some benefits to working with them. For instance, you may be able to partner with other MSP startups in your area and cross-refer customers. This is a great way to reach new audiences and build relationships in the industry.
You don’t want to start multiple marketing campaigns at once. You can, for example, start with an email campaign and then move on to content marketing. This way, you can focus your efforts on one strategy at a time and track the results to see which is most effective for your business.
Read the full lesson here>>> Getting Started.
Marketing a Growing MSP
So say you are an already established MSP business and want to take your marketing efforts up a notch. Here are some suggestions for larger teams:
Invest in an in-house marketing team
In-house marketing teams can be great for larger MSPs. They can help create and manage campaigns, create content, track results, and more. Hiring dedicated marketers will allow you to focus on developing a comprehensive marketing strategy and ensure that your efforts are consistent over time.
You will also have more control over how your campaigns are managed and how quickly you can respond to changes in the market. However, it can be very expensive to run an in-house marketing team.
Hire a marketing agency
Another great option is to hire a marketing agency. This can be cost-effective, and they will have the resources and experience necessary to create custom campaigns tailored to your needs.
They will also be able to track ROI, so you can see exactly how effective each campaign is. This helps ensure you get the most out of your investment in marketing. However, you will not have as much control over the campaigns as you would with an in-house team.
Use both in-house and agency resources.
A great way to get the best of both worlds is to use both in-house and external marketing agencies. This allows you to benefit from the expertise of an agency while still having some control over your campaigns.
You can, for instance, hire a network of freelancers to create content for you while keeping an in-house content marketing team who will help publish and promote the content. This way, you can get the resources of both an agency and an in-house team without breaking the bank.
Read More about marketing your growing MSP.
MSP Marketing Tools
You have various MSP marketing tools available to you. Website optimization is among the most important. Make sure your website is optimized for mobile, as this will help you reach more potential customers.
You also want to use email marketing, social media marketing, and other digital channels for marketing. These can be used to reach wider audiences and build relationships with potential customers.
Analytics are also key when it comes to MSP marketing. You need to track the performance of your campaigns so you know what is working and what isn’t, as well as which tactics you should focus on.
More Details on Marketing Tools for Your MSP.