Digital strategy to increase online contribution
We have a clear vision and strategy to support growth of our online channels?
Digital Transformation Road Map
Do we have a plan to integrate digital marketing into core marketing operations?
Defined goals
We have clear online marketing goals aligned with business goals and objectives?
Target markets
We know the markets we are prioritizing & targeting online?
Customer Segments
We have clearly defined customer and online audience segments?
Customer insights
We have summarised online audience profile and insights and applied them in planning?
Customer behavior
We have good understanding of our online customer behaviour (customer journeys) including sites referring traffic?
Partner and influencers
Marketplace analysed to understand the types of online sites and influencers that affect awareness and purchase?
Competitor benchmarking
You have benchmarked your marketing against your competitors?
Online brand value proposition
Our value proposition for our online services and presences is clearly defined and communicated?
Reach growth
We have an effective strategy to drive online customer acquisition?
Content marketing strategy
We have defined and implemented a content marketing strategy to fuel SEO and Social media marketing
Conversion
Effective conversion strategy and experience?
Engagement
Effective ongoing customer engagement strategy?